What is VoIP Number Porting?

voip number porting

Voice over Internet Protocol (VoIP) has revolutionized how businesses handle their communication needs by providing flexibility, cost savings, and advanced features.  

One key aspect of VoIP services is the ability to port existing phone numbers to a VoIP system. This blog delves into the intricacies of VoIP number porting, explaining what it is, how it works, and why it is beneficial for businesses. 

What is VoIP Number Porting? 

VoIP number porting allows businesses to transfer their existing phone numbers from a traditional phone service provider to a VoIP service. This process ensures continuity of communication by retaining the same phone numbers, which is essential for maintaining business contacts and customer trust. Unlike traditional number porting, VoIP number porting typically involves digital processes and can be more straightforward. 

Benefits of VoIP Number Porting: 

1. Cost Saving

One of the primary benefits of VoIP number porting is the potential for significant cost savings. Traditional phone lines often come with high fees for long-distance calls, maintenance, and additional lines. VoIP systems, on the other hand, use the Internet for calls, which can drastically reduce costs, especially for international and long-distance communication. Additionally, businesses can eliminate the need for multiple phone lines, further cutting expenses. 

2. Business Continuity

Maintaining the same phone numbers when switching to a VoIP system ensures business continuity. Customers, partners, and clients can continue to reach the business without disruption, which is crucial for maintaining relationships and trust. There’s no need to inform contacts of a number change, preventing potential communication breakdowns. 

3. Flexibility and Mobility

VoIP systems provide unparalleled flexibility and mobility. Employees can use their business numbers from anywhere with an internet connection, which is essential in today’s remote work environment. Whether staff are working from home, traveling, or in different office locations, they can stay connected seamlessly, ensuring uninterrupted communication. 

4. Enhanced Features

Porting to a VoIP system opens the door to advanced communication features that are not typically available with traditional phone services. These features include call forwarding, voicemail-to-email, video conferencing, automated attendants, and more. Such tools enhance productivity and streamline communication processes within the business. 

5. Simplified Management

VoIP systems often come with centralized management portals, allowing businesses to easily manage all aspects of their communication system from a single interface. This includes adding or removing users, monitoring call usage, and configuring features. Simplified management reduces the time and resources needed to maintain the communication infrastructure. 

6. Scalability

As businesses grow, their communication needs change. VoIP systems are highly scalable, allowing companies to easily add or remove phone lines and numbers as required. This scalability ensures that the communication system can adapt to the evolving needs of the business without significant investment or effort. 

7. Reliability and Redundancy

Modern VoIP providers offer high levels of reliability and redundancy. With multiple data centers and failover mechanisms in place, VoIP services can ensure continuous uptime and minimal disruption. This reliability is crucial for businesses that depend on constant communication for their operations. 

8. Global Reach

For businesses with a global presence or those looking to expand internationally, VoIP number porting is particularly advantageous. VoIP systems can provide local phone numbers in various countries, allowing businesses to establish a local presence without physically being there. This global reach can enhance customer service and market penetration. 

The VoIP Number Porting Process 

Porting a number to a VoIP system involves several steps: 

  1. Checking Eligibility: Not all numbers are eligible for porting. Ensure your number qualifies by checking with your current provider and the VoIP provider. 
  2. Collecting Necessary Information: Gather information such as the current account number, service address, and any authorization codes required by the existing provider. 
  3. Submitting a Porting Request: Submit a porting request to your new VoIP provider. This involves filling out a Letter of Authorization (LOA) that grants permission to initiate the porting process. 
  4. Verification and Approval: The VoIP provider will verify the information and request approval from the current provider. This step may take a few days to a couple of weeks. 
  5. Porting Completion and Activation: Once approved, the number is ported, and the VoIP provider will activate it on their system. You may experience a brief downtime during this transition. 

Key Considerations Before Porting Your Number 

Before initiating the porting process, consider the following: 

  • Evaluating Your Current VoIP Provider: Assess whether your current provider meets your needs or if a new provider offers better services. 
  • Understanding Porting Fees and Potential Costs: Some providers may charge a fee for porting. Ensure you understand all costs involved. 
  • Expected Downtime During the Porting Process: Plan for potential downtime and inform customers in advance to minimize disruptions. 
  • Ensuring Proper Configuration: Post-porting, verify that all services linked to the number (e.g., voicemail, fax) are correctly configured. 

Potential Drawbacks and How to Mitigate Them? 

While VoIP number porting has many benefits, there are potential drawbacks: 

  • Temporary Service Interruptions: Some downtime is inevitable. Mitigate this by scheduling the porting during off-peak hours. 
  • Potential Fees and Hidden Costs: Carefully read the terms and conditions to avoid unexpected charges. 
  • Compatibility Issues: Ensure your existing hardware and software are compatible with the new VoIP system. Upgrade or replace incompatible components if necessary. 

Free VoIP Number Porting: Is It Free? 

Many VoIP providers advertise free number porting, but it’s essential to scrutinize these offers.  

Free porting typically covers the basic process, but additional services or expedited processing might incur fees. Research and choose reputable providers offering transparent pricing. 

How to Find Reliable Providers? 

  • Read Reviews: Look for feedback from other businesses about their porting experiences. 
  • Ask Questions: Inquire about any hidden fees or conditions tied to the free porting offer. 
  • Check Support: Ensure the provider offers robust customer support to assist during the porting process. 

How to Port Your Number with RingOffice? 

Porting your phone number to RingOffice is a straightforward process designed to ensure minimal disruption to your service.  

RingOffice offers Local Number Portability (LNP) across Canada, the United States, and several other countries, allowing you to retain your number when switching providers. 

Requirements for Porting 

To initiate the porting process with RingOffice, you will need the following: 

  • Letter of Authorization (LOA): For local numbers, a completed and signed RO Local LOA form is required. This form should include: 
    • A list of numbers to be ported 
    • A list of numbers to be disconnected 
    • A list of numbers to remain active with your current provider 
  • For Toll-Free Numbers: A separate RO Toll-Free LOA form is needed, signed by the authorized contact in the current provider’s records. 
  • Recent Bill Copy: This should show the telephone numbers, account name, and service address. If the service address differs from the billing address, provide the service address listed with the current carrier. 
  • Service and Equipment Records: If the bill does not show the required information, provide the service and equipment records from your current provider. 
  • Account Number for Mobile Numbers: If porting mobile numbers, provide your wireless carrier account number and ensure to respond to the carrier’s text message confirmation within 90 minutes. 
  • PRI/Megalink Numbers: Provide the circuit ID, the pilot number, and a complete list of all numbers on the PRI, with clear instructions for each. 
  • Service Dependencies: If other services rely on the number being ported (e.g., DSL Internet), ensure these are separated onto a new billing account with your current provider before porting. 

Steps to Port Your Number with RingOffice 

  1. Pre-Submission Vetting: RingOffice carefully reviews your port order to prevent rejections and delays. 
  2. Temporary Number Assignment: Temporary numbers are assigned to facilitate call redirection during the porting process. 
  3. Flexible Scheduling: The porting date is scheduled to accommodate your preferences. 
  4. Regular Updates: You will receive progress updates when the order status changes, keeping you informed throughout the process. 
  5. Advance Configuration: RingOffice pre-configures your numbers in their system for a smooth transition. 
  6. Notification of Completion: Once the porting order is accepted, RingOffice will notify you of the confirmed porting date. On this date, you should test and confirm the porting is complete, then notify your previous provider to stop billing you for the ported numbers.

Frequently Asked Questions (FAQs) 

  1. What information do I need to port my number? You will need your current account number, service address, and any authorization codes required by the existing provider. 
  2. How long does the porting process take? The porting process can take anywhere from a few days to a couple of weeks, depending on the providers involved. 
  3. Can I port my number to any VoIP provider? Most VoIP providers support number porting, but it’s always best to check with the specific provider. 
  4. What happens if there are issues during the porting process? If there are issues, the VoIP provider will usually notify you and request additional information or documentation. 
  5. Is it possible to port my number back to a traditional phone line? Yes, it is possible, but it may involve additional steps and verification from both the VoIP and traditional phone service providers. 


VoIP number porting is a powerful tool for businesses seeking flexibility and cost savings in their communication systems.  

By understanding the process, evaluating providers, and preparing for potential challenges, businesses can smoothly transition their phone numbers to a VoIP system.  

Embrace the advantages of VoIP number porting and enhance your business communication for improved efficiency and connectivity. 

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